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We really hope you love every Protein Water Co purchase you make! However if you decide you wish to return an item, you can do this within 14 days of receipt, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

Please post you returns back to us at the below address including your name and order number. Please return products to:

Protein Water Co

Syon House

Oak Hill

East Budleigh


EX9 7DW 


If you wish to return a product after the 14 day period, please email us at



Under the Consumer Protection (Distance Selling Regulations) 2000 you have the legal right to cancel the contract within seven working days of the date you receive the Goods. To cancel, you must inform us in writing, by sending an email to You must also returns the Goods to us as soon as possible, we will then process your refund as soon as possible. However, you will be responsible for the cost of returning the item to us so we suggest you obtain proof of postage in case your return gets lost. you have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

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